FAQ
Frequently asked questions
Cannot find an answer? Contact support, details are in the footer.
What do I get when I buy a mailbox?
An address on one of our domains and a password. The mailbox accepts mail from any sender. Read it in webmail, over IMAP or via API.
Can I send mail from these mailboxes?
No. The service only receives mail: verification codes, confirmation links, notifications. There is no sending — on purpose, to protect domain reputation.
How do I sign up? No email or password?
Correct. Your account is your Telegram: press "Sign in with Telegram" on the sign-in page or open the bot and press Start, and the account is created for you. We do not send email, so there is nothing to confirm.
Can I sign in without Telegram? What if I lost access to it?
Not without Telegram: the account is tied to it, not to a password, and nobody but you can use it. As long as you can sign in to your Telegram you can sign in here: with the button on the sign-in page or with a code from the bot (the /login command). If you lost access to Telegram, first recover it with Telegram's own tools.
How do I top up my balance?
With crypto through CryptoBot or Heleket — credited automatically after network confirmation. If automatic payment is not connected yet, support tops up manually: send your account number and the amount.
How fast does mail arrive?
Usually within seconds. The API method
/code can wait up to 2 minutes for a message and returns the code it finds.The email did not arrive. Why?
Some platforms block sign-ups from mail domains. The message may be in Spam — webmail and IMAP show all folders. If a mailbox still does not receive mail from the service you need, contact support with the order number.
How long does a mailbox live and how long is mail kept?
Lifetime depends on the plan (shown in the price). Mail is kept while the mailbox lives; we recommend collecting what you need right away.
Can I change a password or the address?
Yes, via API:
/password and /address. Changing the address is our own feature.Are there refunds and replacements?
If a mailbox was delivered broken, contact support with the order number — we replace it or refund to your balance.